Orders

How can I get in touch about an issue with my order?

Please take a read of this page as we have hopefully answered your question here. If you don’t find your answer here then please get in touch with us at store@youthscape.co.uk or speak to us using the online chat at the bottom of the screen and we’d be happy to help you.

I have received two emails for the same order!

It is said those who receive two emails from Youthscape are blessed. More than likely it means that you have placed a duplicate order, so please email us at store@youthscape.co.uk and we will cancel the duplicate order.

I have received the wrong order!

Oops, so sorry! The items are packaged by humans and sometimes we get it wrong due to a lack of caffeine! Please email us to arrange an exchange or refund and a very big sorry, at store@youthscape.co.uk

Can I add items to an existing order?

Unfortunately no, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. If you want you can try and get in touch and we’ll be happy to help you if possible, but please note that if the order has already been dispatched we won’t be able to change it either. In this case, the easiest way to add items is to create a new order.

How can I retrieve my order number?

This will be in the confirmation email sent to you from our wonderful team here once you have placed your order. You can also see your order details in your account in the section called 'My Orders'.

I don’t have a confirmation email?

Hmm, give your junk inbox a check in case we've been filed there - some mail servers really don't like us. If you still can’t find it, please email us at store@youthscape.co.uk and we will figure it out together or send you a new one.

How do I get my downloadable resource?

There is a section in your account dedicated to your downloads titled 'My Downloads'. They're likely to be right in there. If they aren't, get in touch at store@youthscape.co.uk and we'll help you find them.